Refund Policy

Refund & Replacement Policy

At Simran Tools, we prioritize product quality and customer satisfaction. However, please note the following terms regarding refunds and replacements:

No Refund Policy

We do not offer any refunds under any circumstances. All sales are final.

Replacement Policy

We offer replacement only in cases where:

• The product is damaged, defective, or malfunctioning upon delivery.
  
  

To be eligible for a replacement:

1. An unboxing video is mandatory. This video must clearly show the package being opened and the defect/damage present at the time of delivery.
   
   

2. The defective product must be shipped back to us at the address provided.
   
   

3. Once we receive and inspect the returned product, we will initiate the replacement process promptly.
   
   

Important Notes

• Products returned without an unboxing video will not be eligible for replacement.
  
  

• We do not cover return shipping charges unless explicitly approved.
  
  

• Replacements are subject to product availability.
  
  

For replacement queries, contact us on WhatsApp or email us through our Contact page.